Horsham Rural City Council (HRCC) has released the results of its annual Community Satisfaction Survey, conducted by the independent provider, JWS Research.
The survey sampled 400 residents, representing a cross-section of the municipality's population of more than 20,000.
HRCC's overall performance score of 43 was lower than both the regional centres group and statewide averages, which stood at 54.
Chief Executive Officer Sunil Bhalla said it was pleasing to see HRCC's commitment to serving its community demonstrated in the customer service rating, which climbed six points to a score of 62 in 2024.
"This positive result is a testament to the hard work and dedication of our staff. However, the survey also highlighted many areas for improvement," he said.
"Waste management was identified as our worst-performing area, dropping from 64 to 55. We understand that the four-bin service, which will soon become compulsory for all Victorian councils, has been a significant change for our residents. We are dedicated to making necessary improvements to ease this transition," Mr Bhalla said.
JWS Research publishes results for the majority of Victorian councils. The statewide average score has declined for the past three years, influenced by factors such as the current cost of living crisis and the declining condition of state-managed roads.
Mr Bhalla stated that despite these broader issues, HRCC remains committed to enhancing its services.
"Looking forward, we are eager to build on the survey findings and continue to work diligently towards achieving better performance. We appreciate the community's feedback and will use it to guide our efforts in the coming year," he said.
The overall performance index score of 43 for HRCC is two index points lower than last year.
Mayor Robyn Gulline expressed disappointment at not improving on the 2023 score but noted Council's overall performance rating had stabilised after experiencing a significant 11-point decline the previous year.
"The survey offers a crucial understanding of the areas where the Council is seen to be performing well, and where focus is required," Cr Gulline said.
"Compared to similar councils and across Victoria, numerous elements of these results are encouraging, although we acknowledge the overall decrease from the previous year."
"Our goal is to be a top-tier Council and organisation. Therefore, we will consider the survey findings and strive to do better in the identified areas, with the aim to improve our overall performance rating next year," she said.
