Independent market researchers will soon call random households to find out the community's opinion on Corangamite Shire Council's performance.
Mayor Kate Makin said the annual survey was a vital tool for making sure Council's services to the community were on track.
"From Tuesday 28 January through to mid-March National Field Services will carry out the community satisfaction survey on Council's behalf.
"The survey has been designed to assess Council's performance across a range of measures to identify ways to provide improvement or more effective services for our residents.
"It will involve 400 interviews with a representative sample of residents.
"We appreciate you taking the time to assist us with your valuable feedback.
"Please be assured that your details and individual responses are confidential.
"Only the overall results are shared with the Council."
The callers don't have names of residents at a particular number so will never ask for a specific person.
They will always identify as National Field Services and introduce themselves by name and say how long they expect the survey to take
Calls will come from a (03) 9977 number, and never a mobile.
The survey will involve 400 interviews with a representative sample of residents of all ages and backgrounds. The results will then be analysed by JWS Research.
The survey will address a number of the 59 mandatory performance indicators under the Local Government Performance Reporting Framework (LGPRF), which will be included in Council's annual report.
Results are expected by the middle of the year and will rate Council in comparison to similar sized Councils and the state average.
