In line with the NSW Government easing restrictions, the Sydney registry will be open to visitors from 15 December 2021.
People using our services can access the registry when needed but will have to comply with COVID safe measures, including social distancing.
While checking in using the Service NSW QR code is no longer mandatory, we encourage all visitors to check-in so they can be contact by NSW Health in the event of a positive case. We also encourage visitors to consider using face masks where 1.5m physical distance cannot be maintained.
While the Sydney Registry is open to visitors, many of the services you need to access are available online, by phone or by mail. We encourage you to continue to use our remote services where possible, to reduce the risks associated with COVID-19.
You can use our online services to:
- Lodge a new application (preferred method of lodgement)
- Submit a document for any case that has already been lodged with the AAT
- Email us about your new or existing application
- Send a general enquiry
- Provide feedback including compliments, complaints and suggestions
You can also call us on 1800 228 333 from anywhere in Australia (these calls are free from landlines but may be timed and charged from some mobile services).
