ACP Email notification failure affecting some users

The issue affects email notifications on the Appeals Casework Portal when a user:

creates a new ACP account
submits a new appeal
resets the password on their account
makes a representation (comment) on an appeal
submits an appeal questionnaire

We're working to resolve the issue

While we investigate and resolve the issue, we ask that users:

do not resubmit the same appeal, representation or questionnaire on an appeal. It's likely that the initial submission worked but you may not have received a notification.
email

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We're working to resolve the issue

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