Aid for North Queensland Weather-Hit Customers

IAG's 24/7 Major Event Response Team and Natural Perils Team of extreme weather experts have been closely monitoring the weather event to ensure IAG's resources can be deployed to the impacted regions as quickly as possible.

Claims and Assessing teams and IAG's partner builders will be on the ground to support impacted customers as soon as it is safe to do so.

Customers impacted by the extreme rainfall and flooding are encouraged to contact their insurer as soon as possible to make a claim and to access immediate support such as temporary accommodation and financial assistance.

NRMA Insurance Executive General Manager Claims Luke Gallagher said safety must be the number priority.

"Extreme weather events pose a risk to lives and safety, and can have tragic consequences, so it's critical that safety is everyone's top priority," Mr Gallagher said.

We urge everyone to follow the directions and advice of the emergency authorities and to help ensure their family, friends and neighbours are safe.

Luke Gallagher

NRMA Insurance Executive General Manager Claims

"Our 24/7 Major Event Response Team ensures we're well prepared for extreme weather events and we're standing by to move into the affected areas as soon as possible."

The Insurance Council of Australia (ICA) has declared a 'significant event' for the regions in North Queensland impacted by the extreme weather.

Under a significant event declaration:

• The ICA commences its claims data collection, analysis, and reporting processes in consultation with its members.

• ICA representatives will continue to work with government and agencies to understand impacts on the community and ensure affected residents receive assistance.

Customers can contact their insurer via:

• NRMA Insurance: 13 11 23 or www.nrma.com.au

• CGU Insurance: 13 24 80 or www.cgu.com.au

• WFI Insurance: 1300 934 934 or www.wfi.com.au

• ROLLiN': https://rollininsurance.com.au/claims