Update: Supporting customers impacted by NSW severe storms
IAG, whose brands include NRMA Insurance, CGU, WFI and ROLLiN', is on the ground providing further support in the areas of New South Wales most affected by last week's severe storms.
IAG's Claims and Assessing teams, and its partner builders, have been providing immediate support for customers whose homes were impacted by the severe winds and heavy rainfall.
The majority of claims are for property damage caused by the very strong winds that uprooted trees and for tree branches falling on homes, with subsequent rainwater damage through roofs and windows.
The teams have undertaken more than 860 property assessments, conducted over 350 emergency make-safe repairs to secure properties, and are scheduling repairs to get underway as quickly as possible.
NRMA Insurance Executive General Manager Claims Luke Gallagher said: "Our 24/7 Major Event Response Team ensures we're well prepared before severe weather strikes so we can respond as quickly and effectively as possible for our customers.
"We've deployed our NRMA Insurance HELP Response Vehicles to some of the most affected areas of the state to provide further face-to-face support for our customers.
Our HELP Response Vehicles are mobile claims centres, so customers can sit down with our team, discuss their claim and the repair process, and receive immediate help close to home.Luke Gallagher
NRMA Insurance Executive General Manager Claims
A NRMA Insurance HELP Response Vehicle is in Thornton, near Maitland from today, where we've received around 210 claims, including from the surrounding area, and approximately 2,180 claims from across the wider Hunter region.
Since last Thursday (16 January 2025), a HELP Response Vehicle has been supporting our customers in Glen Innes, where we received more than 300 claims from a hailstorm the previous weekend.
Mr Gallagher encouraged customers impacted by last week's storms to contact their insurer as soon as possible so we can provide immediate help.
"Customers can contact us through the NRMA Insurance app, online, at one of our branches, or over the phone to lodge their claim, and we can provide them with immediate support such as emergency financial assistance and temporary accommodation. We also have additional claims consultants standing by to help our customers."
From 15 January to 21 January 2025, IAG has received 5,122 claims across its brands.
Customers can contact their insurer via:
• NRMA Insurance: 13 11 23 or www.nrma.com.au
• CGU Insurance: 13 24 80 or www.cgu.com.au
• WFI Insurance: 1300 934 934 or www.wfi.com.au
• ROLLiN': https://rollininsurance.com.au/claims
NRMA Insurance HELP Response Vehicle locations:
Thornton - NSW (Weekdays 9am - 5pm / Weekends 10am - 4pm):
Pat Hughes Community Hall
Taylor Ave Thornton NSW
Glen Innes - NSW (10am - 4pm):
Glen Innes Visitor Information Centre
152 Church St Glen Innes NSW
