The Albanese Labor Government is delivering on its commitment to level the playing field for small businesses by investing $2.6 million to expand the Australian Small Business and Family Enterprise Ombudsman's (ASBFEO) dispute resolution service, with ongoing funding secured to ensure the service continues into the future.
From today, eligible small businesses in dispute with another business or government agency will be able access low‑cost legal advice to help clarify issues and consider alternative dispute resolution options.
This is just one way the Albanese Labor Government is supporting Australia's record 2.6 million small businesses with more than $640 million in practical and targeted support.
The dispute resolution service will save small businesses stress, time and money, so they can get back to business faster.
The expanded service builds on the assistance the ASBFEO already provides to help small businesses navigate disputes, understand alternative dispute resolution options, and find mental and financial services if needed.
It will allow more unrepresented small businesses, including franchisees, to access low‑cost legal advice and assistance, helping them navigate business disputes more effectively.
To be eligible for the service, small businesses must:
- be a small business of fewer than 100 employees or revenue of less than $5 million in the previous financial year;
- not already be legally represented;
- be seeking dispute resolution in relation to a relevant action under section 65 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 or relevant industry code of practice; and
- have its matter being actively managed by an ASBFEO case manager, with the ASBFEO of the view that the matter may benefit from an alternative dispute resolution process.
