As part of our commitment to improving our services for the Nillumbik community, Council's annual community survey will start on Saturday 1 February.
Throughout February, representatives from independent agency Metropolis Research will be door knocking households, conducting face-to-face interviews with 500 randomly selected Nillumbik residents.
The annual survey, which has been conducted in Nillumbik since 2011, is confidential and the questions will cover a broad range of topics, providing important feedback to Council. The results of this survey are critical as they inform our efforts to continually improve our service delivery to the community.
If you are contacted, we would really appreciate you taking the time to speak with the Metropolis Research representative.
Results from the survey will be released in April 2025. The results of previous surveys are available on the Community Satisfaction Survey page.
Residents can contact Customer Service on 9433 3111 during business hours with questions or to check if the survey is genuine.
About the survey
The Victorian Government requires all councils in Victoria to have their performance measured in a community satisfaction survey. You can find out more about this on the Local Government Victoria website. The survey provides Council with a range of information on community satisfaction, sentiment, feel and involvement in Council's operations, services, programs and facilities.
To meet Victorian Government requirements, the survey must be conducted by an accredited social research company. This ensures it is done correctly and without bias.
Validate the survey
If you're concerned about the validity of the survey, callCustomer Service on 9433 3111 during business hours.
