Ararat Rural City Council would like to advise the community that an upcoming initiative aimed at engaging residents in comprehensive feedback will soon commence.
The Community Satisfaction Survey is scheduled to take place from 27 January through to mid-March 2025. The survey seeks to gather valuable insights to enhance service delivery and is part of council's commitment to continuous improvement.
During this period, a select number of households will receive a phone call from research agency National Field Service, who have been commissioned by Local Government Victoria (LGV) to conduct the survey on Ararat Rural City Council's behalf.
The survey has been designed to assess council's performance across a range of measures to identify opportunities to provide improvement and more effective service delivery to residents.
The survey will involve 400 interviews conducted among a representative sample of residents, ensuring a diverse and inclusive range of voices contribute to the survey's findings.
Individual survey responses and personal details will remain confidential, and only aggregated and anonymised survey results will be shared with Ararat Rural City Council.
This survey is part of a state-wide initiative, with similar surveys being conducted concurrently across other Victorian councils.
"We value the time and honest feedback of our residents, as your input is crucial in shaping council's strategies and policies to better reflect the needs and priorities of our community" says Ararat Rural City Council CEO, Dr Tim Harrison.
"By actively engaging with our residents, we're aiming to create a collaborative environment for continuous improvement and better governance."
