Customer and employee survey data has confirmed that Camden Council is excelling in service delivery and community satisfaction.
The survey, conducted by Micromex Research in October 2023, questioned residents in the Camden area about the quality of life in Camden and the services delivered by Camden Council.
The survey sample comprised interview responses from a random sample of 401 residents which provides a maximum standard error of +/-4.9% at the 95% confidence level, which is considered robust and best practice for this type of research. Participants were selected through a random sampling method utilising Australian marketing lists with representation across gender and age demographics.
The results revealed an impressive 97% of respondents confirmed they had an 'excellent', 'very good' or 'good' quality of life in the Camden area. This was in comparison to Micromex's benchmark of other growth councils of 93%.
Similarly, 96% of Camden residents reported being 'very satisfied', 'satisfied' or 'somewhat satisfied' with Council's overall performance, an excellent result compared with the growth council benchmark of 84%.
The research and consultancy agency also completed an employee survey of Camden Council employees. Results indicated 94% were at least moderately satisfied, with 71% very satisfied or satisfied. Furthermore, 79% of staff were highly likely to recommend Camden Council as a great place to work.
Mayor of Camden, Cr Ashleigh Cagney, said she was pleased with the survey findings.
"I am proud to see Camden's excellent results particularly compared with other Council areas across the region," she said.
"Thank you to all who took part in the survey, your voices are integral to finding out how the community views their home, their neighbourhood and our local facilities as well as the things we can do at Council to improve it."
General Manager of Camden Council, Andrew Carfield, expressed his pride.
"Camden Council continues to deliver exceptional local services for our community, and I am keen to use this valuable feedback from our community and employees to ensure we continue to improve as an organisation," he said.
"The strength of our community and organisation is evident through these results. As the fastest growing local government area in the country, I am pleased to see that our residents' quality of life too is thriving."
The Community Satisfaction Survey results are now available on Council's website at www.camden.nsw.gov.au/community/community-information.
