Campaspe Shire Council will soon begin its annual Community Satisfaction Survey.
During March, independent market research agency Metropolis Research Pty Ltd will conduct a phone survey to assist Council to assess its performance across a range of measures, helping to identify areas for improvement and ways to provide more effective service delivery for residents.
Campaspe Shire Mayor Daniel Mackrell said the survey was the perfect opportunity for residents to offer feedback to Council, with the results helping to inform Council strategies and plans into the future.
"Metropolis Research will be calling residential landline and mobile phone numbers, so we want to make sure that residents know the calls are legitimate, if they receive one," Cr Mackrell said.
"We appreciate people taking time out of their busy days to give us their feedback on how we are performing. We are here to serve you, our community, and we use your responses to identify improvement opportunities for our service delivery. Let us know what you think we're doing well, and what you believe we could improve."
The phone numbers that will be called for the survey are independently sourced, and the individual responses will be anonymous. They will be compiled into overall results by Metropolis Research and provided as a report to Councillors, with the results publicised for community members to read.
"To protect your privacy and security, please remember that the survey will not ask you to provide identifying information or financial details," Cr Mackrell said.
Council is required to survey the community every year to seek feedback on its performance. The survey sample set is randomised based on people who live in Campaspe Shire, with the aim being to gather responses across a representative section of the community with regard to gender, age and locality.
The survey meets the requirements of the Local Government Victoria (LGV) annual satisfaction survey by providing importance and satisfaction ratings for the major Council services and facilities as well as scores for satisfaction with Council overall.
"Surveys like this help us to improve our services to the community, and allow Council's performance to be compared to that of others across the state - so it is very important that we gain residents' feedback," Cr Mackrell said.
Last year's Community Satisfaction Survey results can be found here: www.campaspe.vic.gov.au/plans
