The Government of Canada is committed to supporting employees and resolving outstanding pay issues for federal public servants while working to improve their overall human resources (HR) and pay experience. Pay issues that employees continue to face are unacceptable and it is our top priority to resolve them.
Today, the second quarterly progress report was published, which provides an update on ongoing progress related to HR and pay. This summer, we have been working on various projects to better support employees, while also improving current operations and continuing to explore a new HR and pay solution. The report includes details on:
- Pay Centre virtual assistant;
- MyGCPay improvements;
- Dayforce user awareness sessions;
- New Case Client Relationship Management tool
In 2021, we began exploring and testing the Dayforce solution, a viable option for the next modern HR and pay system. This fall, we started the Dayforce user sessions to provide public servants with an opportunity to try Dayforce and provide their feedback.
To help resolve pay issues and improve our operations, we launched various HR and pay initiatives, such as a new artificial intelligence (AI) based virtual assistant to support compensation advisors and significantly reduce processing times. We are also in the early stage of exploring options for a new and modern Case Client Relationship Management tool, which will allow for more efficient management of pay transactions.
The Government of Canada will continue engaging with employees and stakeholders while working on various initiatives to support its employees, resolve HR and pay issues, and make progress on exploring a possible replacement for Phoenix. Quarterly updates on the progress of HR and pay projects will also be provided.
