Claims support for customers impacted by Tropical Cyclone Alfred
IAG has urged people across South East Queensland and Northern New South Wales to continue to follow the directions of the emergency authorities with significant impacts from Tropical Cyclone Alfred being felt across the region.
IAG encouraged customers and brokers across its brands including NRMA Insurance, CGU, WFI Insurance and ROLLiN' to lodge any insurance claims as soon as possible to access immediate help and support.
NRMA Insurance Executive General Manager Claims Luke Gallagher said: "Communities are already experiencing significant wind damage and intense rainfall, and people are feeling very anxious about the impacts of the cyclone.
Safety remains the number one priority, and we encourage residents to continue to follow the advice of the emergency authorities.Luke Gallagher
NRMA Insurance Executive General Manager Claims
"We've been contacting customers to encourage them to lodge their claims as soon as possible so we can help. We have extra claims consultants ready to provide customers with immediate support, including temporary accommodation and emergency financial assistance."
Once a claim is lodged, immediate help can be activated which may include:
- Conducting a property 'make safe' to reduce the risk of further damage, such as tarping to prevent further water damage to a home
- Arranging temporary accommodation or financial support for customers staying with friends or family if they're unable to stay in their property
- Commencing the assessment process as quickly as possible to scope the required repairs and replace or provide settlements for other belongings covered including contents.
IAG has secured temporary accommodation for customers displaced from their properties, with multiple accommodation options available to suit the needs of individuals and families across South East Queensland and Northern New South Wales.
