Insurers have received more than 22,000 insurance claims from policyholders across southeast Queensland and northern New South Wales following ex-Tropical Cyclone Alfred, the Insurance Council of Australia (ICA) has reported.
While the majority of claims are from Queensland, claim numbers across New South Wales are expected increase in coming days as some areas reopen.
While the clean-up has begun for some communities, many still remain without power and are on continuing flood alert with some rivers yet to peak.
For those who are ready to commence the clean-up process, the ICA has some tips to assist in the claims process:
- Prioritise safety. Where water damage is evident, a qualified electrician should inspect the property before the electricity can be turned back on. It's also important not to drive cars that have received water damage.
- Document the damage. Where possible, document any damage with photos and videos. Make a list of damaged items, including the brand, model and serial number if you can.
- Begin the clean-up. You don't need to wait for your insurer to assign an assessor before you can clean up. Throw away any items that cannot be repaired, particularly if they pose a health risk. However, if you believe something can be repaired, keep this item and notify your insurer when making your claim.
- Speak to your insurer. Lodge your claim as soon as you can, even if the full extent of the damage isn't yet known. You should also speak directly with your insurer before you attempt or authorise any building work
Information about clean up and the claims process can be found on the ICA's website: www.insurancecouncil.com.au/DisasterHelp
Quote attributable to Andrew Hall, CEO, Insurance Council of Australia:
Claim numbers are rising daily with people assessing the damage to their properties and businesses. Insurers are committed to prioritising claims made by customers affected by this ongoing weather event.
Today's spike in claims was very much expected and in line with this stage in the recovery process as people start the clean-up process and get back to their homes to assess the damage.
Where possible though, we do encourage impacted policyholders to lodge a claim with their insurer, even if the full extent of the damage isn't yet known.
