Commonwealth Bank of Australia (CBA) today announced an expanded strategic partnership and investment in artificial intelligence (AI) safety and research company, Anthropic.
The expanded partnership will position CBA to leverage Anthropic's AI capabilities and expertise in safety and AI practices to help accelerate adoption of AI to support our people and transform customer experiences.
Gavin Munroe, Group Chief Information Officer at CBA, said: "AI is delivering more personalised and intuitive customer experiences today and it holds great potential to reimagine how our customers bank in the future. This enhanced strategic partnership and investment in Anthropic will help our teams to accelerate our AI capability.
"With our shared values and vision, this partnership is also intended to uplift and unlock AI potential for our engineers, who will have an opportunity to work with Anthropic's AI experts to explore how we can accelerate how we build the products to serve and protect our customers, including how we can further protect customers and communities from scams and fraud.
"Our partnership will also provide our technologists with access to Anthropic's thought leaders, accelerating professional development for our people and helping us in our ambition to stay at the forefront of safe and responsible AI."
Krishna Rao, Anthropic's Chief Financial Officer, said: "Our partnership with Commonwealth Bank of Australia through this strategic investment represents a shared commitment to developing AI that is both powerful and creates meaningful value for customers. By combining Anthropic's advanced AI capabilities with CBA's deep financial expertise we can create more personalised experiences for customers while maintaining the highest standards for safety and security. Our teams look forward to working closely with CBA's engineers and data scientists to explore innovative applications of our technology, particularly in critical areas like fraud prevention and customer service enhancement."
The partnership will support CBA's focus on important AI use cases and help to strengthen CBA's in-house technology capabilities.
About Anthropic
Anthropic is an AI research and development company that creates reliable, interpretable, and steerable AI systems. Anthropic's flagship product is Claude, a large language model trusted by millions of users worldwide. Learn more about Anthropic and Claude at: anthropic.com
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