Continuing with our commitment to enhancing our services based on customer feedback, this new video provides an overview of the key services Veterans UK provides for Serving Personnel, Service Leavers, Veterans and their families.
We provide the Armed Forces Pensions and Compensations Schemes, and welfare support for Services Leavers and Veterans. The next set of videos in development and to be released here will focus on how Veterans UK are here to support every stage of military life: In Service, Service Leavers and Veteran.
Customer Journey Maps
Our end users told us that they wanted and needed more information about how the compensation schemes and appeals processes worked. In response to this, we released a set of Customer Journey Maps - visit Learning from our experiences together to find out more.
As a continuation of this we have produced a second comprehensive suite of diagrams, this time for the Armed Forces Pension Scheme (AFPS). These Customer Journey Maps illustrate the flow of various processes within the Scheme.
To view these Customer Journey Maps, visit - Learning from our experiences together
