Kiama Council is continually exploring new technologies and ways to gain efficiency in our operations.
This involves investigating emerging technologies, such as AI, which have potential to enhance our current service delivery for areas including customer service, planning and records.
The NSW Government has recently published policies and guidelines around Artificial Intelligence and Kiama Council is watching these developments with interest.
Any and all new technology that Council adopts requires due diligence including cybersecurity checks, as part of a business case, and also must follow Council's procurement policies and processes.
Customers may see a 'live chat' option pop up when they visit Council's website in the next few months as part of a trial. Participation in the trial will be completely optional.
We invite our community to continue to contact our helpful Customer Service Team via the traditional channels – phone, email or in person at Council's Administration Centre in Manning Street, Kiama.
We will keep the community updated on any further developments.
