The biggest problem being reported to the Competition and Markets Authority (CMA) continues to be businesses behaving unfairly in relation to coronavirus (COVID-19) cancellations and refunds.
Since 10 March 2020, it has been contacted more than 148,000 times about coronavirus-related issues, including cancellations and refunds, and price increases. The volume of complaints about price increases declined from early April 2020 and remains at a low level. Complaints about cancellations and refunds have also fallen, though not to such a great extent.
The CMA has taken decisive action in relation to cancellations and refunds in a number of sectors throughout the pandemic, including package holidays and holiday lets. It has secured commitments from various businesses to refund customers, and issued statements to businesses and the public on how the CMA considers consumer law to apply for weddings and childcare.
The CMA's action has led to:
- package holiday providers Lastminute.com, Virgin Holidays,
