Students from England can use their online account to get their questions answered without needing to pick up the phone.
The account feature 'Common questions' is located in the menu section of their online account, with a library of over 50 articles to answer questions students, parents and partners are asking us.
Since SLC launched Common questions in August 2022, the articles have been viewed over 2.4 million times, supporting students, their parents and partners going through the application journey.
Common questions topics
Some of the topics we cover are:
- How to view your payment schedule
- How to make a change to your application
- How long will an application take
- How to upload evidence
- How to support an application
- Help with residency and identity evidence
Tips for getting help
Our advice to all students who need help with their student finance is to:
- Login to their online account
- Check the progress of their application
- Check 'Common questions' to find out more and get help
Other account features
Students can do more in their online account, like:
- Apply and re-apply for student finance
- Make changes to their application details, like their university, college or course details if they changed through Clearing.
- Upload evidence using their online account instead of posting
- Check their payment dates and amounts using their payment schedule
- View and download copies of their letters and emails we send them, including their Notification of Entitlement letter which they'll need when registering with their university or college.
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