InFocus brings together news and views from across the Government Property Agency.
Welcome to InFocus, March 2025
Yvette Greener, Client Director
Hello and welcome to InFocus, bringing you the latest news and views from the Government Property Agency (GPA).
Firstly, let me say a big thank you for your continued support and collaboration during the ongoing Spending Review process. The end of SR21 marked the completion of the first full phase of the GPA's journey since being established in 2018. We have now taken on responsibility for 53% of the in-scope government office estate, but in doing so we have outgrown our business model and the wider mechanisms we are required to operate within. Our focus now is to stabilise and create a platform that is scalable, fit for purpose and future-proof.
We recognise the importance of partnerships and collaborative engagement with you, our clients, to drive meaningful change and mutual benefit during this process. Together, we strive to deliver value, drive efficiencies, and transform public service outcomes.
In this newsletter you'll find a number of updates on the work being done to improve our service delivery. In October a new Strategic Client Committee was formed to provide us with strategic insight and recommendations regarding our clients' current and future requirements. The committee has now met twice and I'm pleased to share an update on some of the progress made so far.
Over the last few months we have also begun the undertaking of a continuous improvement programme aimed at enhancing how we deliver services to improve efficiencies and meet the evolving needs of our clients, customers, and stakeholders. Some of the ways this will aid you are detailed in this newsletter.
We also continue to make improvements to our systems and processes to make information easier to access. I am pleased to share news of planned enhancements to our client relationship management system, with improved features for handling your property requests. I also invite you to take a look at our refreshed Customer Service Portal, which is now serving six of our government hubs and will be rolled out across more buildings in the coming months.
Please share our latest updates with your colleagues and, as ever, don't hesitate to
