The report demonstrates an overview of the organisation's activities, performance, financial accounts and future priorities.
The Annual Report and Accounts for 2023/2024 has been published, covering key achievements and financial performance of the organisation during the reporting period when the organisation was known as the Office of the Immigration Services Commissioner (OISC) (now the Immigration Advice Authority, or IAA).
The report demonstrates several milestones, including a new Code of Standards for advisers and the establishment of an Advisory Board to support the Commissioner. Intelligence capabilities were enhanced through stronger partnerships, improving enforcement outcomes. A national stakeholder engagement strategy led to a successful online conference in March 2024, attracting 550 advisers, with many more accessing the recording. Internal improvements included modernising processes and upskilling staff, with 75% of employees reporting positive mental and physical health in the annual wellbeing survey. Additionally, the organisation received a clean audit opinion, reflecting auditors' confidence in the accuracy and fairness of financial reports.
John Tuckett, Immigration Services Commissioner, said:
The evolving immigration landscape has led to unprecedented demand for advice services, and while we're encouraged by the increasing number of prospective advisers, significant challenges remain.
Our focus is on building a sustainable network of regulated advisers who can meet this growing demand and ensure vulnerable individuals can access the support they need, when they need it. "This is not just about increasing adviser numbers - it's about creating a resilient advice sector that can adapt to evolving immigration requirements.
Key performance achievements during the reporting year:
- 1117 new adviser applications received and 588 of these were approved
- 1277 continued registration applications approved
- 140 new organisation applications approved
- 16 competence assessment events held
- 737 applicants sat competence assessments
- 400 applicants passed competence assessments
- 79 audits completed
- 27 investigations into complaints of illegal activity completed
Please note, the OISC's rebrand to become the IAA, which formally took place on Thursday 16 January, does not impact the content of the report or the activities it covers, which are presented under the OISC branding to accurately reflect the organisation's identity during the reporting period.
