WELCOME TO INFOCUS, March 23
Yvette Greener, Client Director
These past three months have seen us celebrate many great achievements and milestones across the GPA: Minister Jeremy Quin broke ground at our Manchester Hub in February, and our Peterborough Hub at Quay House was officially opened on Tuesday; the CSOB property technology mandate is progressing well with great engagement from many of you sharing your occupancy monitoring data with us; and we announced our new strategic partnership with JLL as our Workplace Performance Partner as part of our Workplace Services Transformation Programme.
This Programme is also rapidly progressing as we get ready to shortly announce our new security delivery partners.
Finally, I'm pleased to say our client satisfaction scores continue to increase, with Q3 results being our strongest yet. It's great to see the majority of departments recognising continued progress in Q3 and acknowledging this in your scores. We continue to collaborate with many of you to ensure improvement plans progress in order to further improve on some key areas. Your ongoing support in providing us with your quarterly feedback is ensuring we identify what's working and where we need to improve. Delivering great places to work across the UK is only possible with your support and feedback.
I look forward to sharing more updates, improvements and achievements with you in the coming months. 23/24 is going to be an important year for the GPA and its maturity as more partner and transformational workplace contracts are awarded and we introduce some key corporate systems to improve how we work with you and in our financial management.
In this issue:
- Transforming workplace services for greater cost savings and improved service standards
- Property Technology mandate builds momentum
- Cyber corridor plans accelerate as Manchester Hub construction begins
- Peterborough's Hub reaches a momentous milestone
- The GPA partners with JLL for Workplace Services Performance
Transforming workplace services for greater cost savings and improved service standards
The Workplace Services Transformation Programme (WSTP) exists to evolve how the Government's office estate is managed and operated. WSTP is transforming workplace services to ensure they are optimised for resilience and supported by enhanced commercial and customer service capability and performance. It's also driving UK-wide economic growth through engagement with local economies; Civil Service modernisation through improved productivity and engagement with civil servants; zero carbon through improved building conditions; and better value through improved service quality.
WSTP has moved into a critical phase of delivery. New contracts are being finalised and mobilised, while incumbent suppliers are demobilised.
There will be some phased adjustments to processes as new partners and suppliers blend into the GPA. But we are all committed to ensuring business continuity, and our dedicated programme team is on hand to support with any questions or concerns at
