IAG ready to support communities ahead of Tropical Cyclone Alfred making landfall
IAG, whose brands include NRMA Insurance, CGU, WFI and ROLLiN', is ready to support customers who may be impacted by Tropical Cyclone Alfred and urged residents to prepare their homes and properties while it is safe to do so.
IAG's 24/7 Major Event Response and Natural Perils teams have been tracking Tropical Cyclone Alfred over the past week to ensure its Claims teams, Assessors and partner builders are on the ground supporting customers as quickly as possible.
NRMA Insurance Executive General Manager Claims Luke Gallagher said while Tropical Cyclone Alfred's exact track and impacts are still uncertain, IAG's specialist teams are ready to respond across South East Queensland and Northern New South Wales.
We're coordinating our response through our Major Event Command Centre, which allows us to take onboard the latest insights from our severe weather experts in our Natural Perils team, emergency services, and intelligence from our teams on the ground.Luke Gallagher
NRMA Insurance Executive General Manager Claims
"Safety must be the number one priority. Always follow the advice and directions of the emergency authorities."
Mr Gallagher said the next few days are critical for everyone to ensure they are well prepared for extreme weather. This includes taking steps to prepare your property and having an emergency plan should you be impacted.
"To help prepare your property for extreme weather, we encourage people to clear gutters, downpipes and drains to prevent rainwater overflow into your home.
"Secure loose backyard items to reduce the risk of strong winds lifting outdoor furniture and trampolines, trim overhanging trees and branches around your home and clean up debris around your property.
"Extreme weather can have tragic consequences. Make safety your number one priority and check on your neighbours, particularly if they may need help or support preparing their properties or having a plan in place to safely evacuate ahead of extreme weather."
Mr Gallagher said IAG's Claims team will provide immediate support for customers impacted by the extreme weather.
"You can lodge your claim online or over the phone, and our Claims teams will be ready to help you. Where required, we will provide immediate temporary accommodation and emergency financial assistance and undertake any
Make-Safe repairs to your property, as soon as it's safe to do so."
Customers can lodge their claims online or over the phone via:
- NRMA Insurance: 13 11 23 or www.nrma.com.au
- CGU Insurance: 13 24 80 or www.cgu.com.au
- WFI Insurance: 1300 934 934 or www.wfi.com.au
- ROLLiN': https://rollininsurance.com.au/claims
