From 18 October 2024, we will remove the secret question and answer sign in option to linked myGov accounts.
If you haven't updated your myGov sign in option by 18 October 2024, you won't be able to access your NDIS portal or app.
All NDIS participants, nominees and child representatives who currently sign in to myGov using secret question and answer, need to update their sign in options in myGov before this date.
If you use the secret question and answer option, you need to update your myGov account settings and use one of the following sign in options:
- getting a code by SMS
- using a passkey
- Digital ID
- using the myGov code generator app.
These myGov sign in options are stronger than secret question and answers.
Secret question answers can be easy to find online, and this puts your accounts and participant funds at risk.
myGov passkeys will be available for my NDIS app users from 9am AEDT Friday 18 October 2024
Passkeys are a more secure and accessible alternative to passwords.
It lets you use the security features on your phone, computer or tablet to sign in to apps and websites.
