The NSW Government is enhancing the Service NSW app to improve digital accessibility, strengthen data security, and boost user experience.
More than 3 million people are actively using the Service NSW app each month, with additional features being rolled out to help reduce digital barriers for the community.
New features added over recent months include a digital wallet to store licences for easy access; a Service NSW Centre finder; and multi-factor authentication push notifications.
The Service NSW app has also been undergoing a major update to design to improve accessibility for users who have visual impairments.
New features now available in the palm of your hand include:
- Service NSW Centre Finder: App users can search for their nearest Service NSW Centre or Mobile Service Centre by entering a postcode or suburb. A map will display the nearest centres and details including address, opening times, and directions to the centre.
- Digital Wallet Update: Customers can easily access all their licences in the one spot and set favourites to organise their licences on the home screen.
- Voucher Sharing: Customers with a digital Active and Creative Kids voucher can share their vouchers with other nominated Service NSW app users, making it easier for families to redeem the vouchers for sport, recreational, creative, or cultural activities.
- Update your personal details: Customers can keep their MyServiceNSW Account details up to date via the mobile app including their preferred name, phone number, and address.
- Multi-factor Authentication Push Notifications: People who choose to secure their MyServiceNSW Account with multi-factor authentication can respond to a push notification in the Service NSW app to access their account.
Service NSW will begin introducing mandatory multi-factor authentication for new MyServiceNSW account holders this month with functionality on track to be rolled out to all users by 2026.
This security enhancement significantly reduces the risk of unauthorised account access while helping keep personal data safe.
Minister for Customer Service and Digital Government Jihad Dib said:
"The Service NSW app is all about making it easier for customers to interact with government and we are constantly looking at ways to improve functionality, accessibility, and security.
"Whether it's finding your nearest Service NSW Centre, sharing your Active and Creative Kids voucher with a family member or easier access to your licences via the digital wallet, the changes will make it easier for the community to use.
"Connecting people living with disabilities with government information and services is so important and changes to design elements on the Service NSW app will help customers with visual impairments perform the digital transactions they need via the app.
"Service NSW takes data protection and cyber security very seriously and is working to roll out mandatory multi-factor authentication, adding an additional layer of security for customers' information and helping prevent unauthorised account access.
"The app also provides information on the latest services including how to access toll relief through the Minns Labor Government's $60 toll cap which has already returned $100 million to hip pockets."
