By Michael Fisher, Managing Director, Boon Edam Australia
This is your 'primary duty of care,' according to SafeWork NSW, in line with similar State organisations throughout Australia.
ASIO Director General Mike Burgess conceded that his organisation is "stretched" as it grapples with a growing number of unpredictable and complex violent extremist threats, most likely involving a lone actor, usually a young male who has been radicalised online over a "diversity of grievances and personal narratives".
This is serious news for a layered security and entrance specialist company such as the one I lead, because it means all businesses – including planners, specifiers, architects, developers, and facility managers – share a requirement to ensure that their facilities play their part in meeting ongoing duty of care obligations.
Before I proceed with the points I wish to make about how we may best share in this task, may I say up front that I agree with the experts who spoke after the PM's comments that education and patience with radicalised youth – along with strong role models – are key to countering the threat in the future. It is self-evident that redeeming radicalised youth, setting them on a better path, is far preferable to allowing them to sink into crime, harming themselves and the society of which they are part.
That said, there are incorrigible threats out there – plain criminal, dedicated terrorist, opportunist, saboteur, and the shadowy empires of ransom. So, for the real issues confronting private and government enterprises at this time, you may be interested in sharing our global experience at Boon Edam as layered security and entrance specialists in 27 countries, protecting both people, property and essential social and IP data.
These guidelines are presented in the context that the security environment – from the planning and building of facilities through to their management - is no longer as simple as it once was. For one, building usage has changed dramatically over the last century – and even more over the last decade. And the threats are changing too.
1. Unaccounted visitors & intruders
At any given time, it's essential to know who is present in the workplace – not only for physical security, but also in case of a fire or incident. Unaccounted visitors or intruders pose a real security risk as their presence can go unnoticed, which can, in turn, make it challenging to identify and resolve breaches.
Tracking and monitoring visitors
Access control systems are an ideal way to monitor exactly who is entering the premises. By providing visitor passes and employee IDs, businesses can maintain a log of entry and verify the presence of authorised personnel.
Our access control system panel, BoonTouch, is an example of a user-friendly interface that enhances security when paired with physical security barriers. When integrated, BoonTouch allows receptionists or security guards to remotely control all linked security entrances – and lock things down in the event of a breach.
Alongside access control systems, the use and monitoring of security cameras can aid in identifying suspicious activity and persons.
2. Unauthorised access and tailgating
By far one of the most prevalent and persistent threats that businesses face comes in the form of unauthorised access.
Unauthorised individuals gaining entry to secure areas can not only compromise the safety of employees and visitors, but also of sensitive information and valuable assets. A common method used by intruders to gain access is tailgating – following closely behind an authorised person to gain access to a restricted area.
Tailgating detection
Solutions like Boon Edam's speed gates can act as a visual deterrent, detecting tailgating and alerting security personnel of potential breaches.
The Lifeline Speedlane Swing, for example, is powered by state-of-the-art technology, accurately detects tailgating, and includes jump-over sensors. This highly effective solution also has the added benefit of reducing the strain on reception and security staff trying to keep track of individual entrances.
In buildings where wide access gates are required (for example, for disabled access or visitors with luggage or deliveries), the Winglock Swing works harmoniously with the Lifeline Series. This wide lane side gate can be fitted with high glass up to 1800mm, acting as the perfect deterrent while remaining sleek and unobtrusive.
For applications requiring more than a deterrent, security revolving doors and high security portals offer the highest level of security and not only detect tailgating, but prevent attempts altogether.
To complement physical barriers, it's also important to provide physical security training for employees. Establishing a physical security policy will remove any uncertainty and empower individuals to do their part.
3. Stolen identification and access control breaches
However great they are, access control systems are only effective if individuals use their own identification credentials. Lost or stolen identification cards can undermine the security measures in place.
Educating employees on ID protection
The key here is education. Employees need to understand the importance of protecting their access credentials, cards, and devices.
Emphasise the personal responsibility everyone has when they come into the workspace and encourage them to play their part in enforcing good security practices.
Beyond education, there are adaptations that businesses may need to make to create a more robust ID system. As just one example, ID cards would be much safer (and less easily lost) when worn on lanyards rather than kept loose.
Furthermore, layers of security come in handy here. Assess which areas need to be high-security and which require less stringent measures, and adapt the approach to each. You might decide you're comfortable with just ID cards being used in the low-requirement areas, but that biometric systems are necessary where protection needs to be stronger.
4. Social engineering attacks
Many businesses are aware of the extreme measures criminals may resort to in order to gain access to their buildings. Social engineering is by far one of the most insidious, particularly given the shift towards more shared working spaces. In the last few years, social engineering incidents have been rising in frequency and severity, with the average organisation facing over 700 attacks per year.
Social engineering involves the manipulation of individuals with access by exploiting human empathy, information, and trust. Criminals including terrorists may, for example, pose as interviewees, electricians, and stakeholders to get let in – and they'll put the pressure on to do so.
Combating social engineering
Employee training is one of the biggest shields against this physical security threat. Give employees some examples of how a social engineer may approach them, and empower them to respond correctly. One of the things criminals rely on is that the victim has no recourse, because the business won't have a policy in place for admission. You might like to specify, for example, a line they can say – like: "Let me go ahead and confirm your appointment with the front desk. Wait there."
Genuine visitors won't be offended if they're spoken to in a way that's friendly and direct. Instead, they'll probably be impressed by your organisation and commitment to security.
5. Terrorism
The threat of terrorist attacks is undoubtedly one of the most globally reaching security concerns. For most businesses, the likelihood they will face any threat of this kind is, of course, low. But it is not to be ignored. Government buildings, high-profile offices, legislature and diplomatic buildings frequented by politically exposed individuals are statistically more likely to be the target of terror threats.
Managing the risks of terrorism and rioting
Essential to this is the implementation of 'identification' capabilities — like access control and internal CCTV cameras with video analytics technology. Systems that have a lockdown capability can be highly effective in the event of an incident.
Once more, staff awareness and an understanding of what to report (like unattended items) and to whom can neutralise potential threats.
Crucially, burglar and bullet-resistant entrances and glass offer unparalleled protection against incidents of terror and rioting. Security doors with burglar resistance generally fall into one of two categories:
- RC2 — offering 3 minutes of resistance time, these provide protection against casual criminals using simple tools.
- RC3 — offering 5 minutes of resistance time, these provide protection against more experienced criminals using leverage tools.
As for the threat of gunfire, bullet-resistant glass is the gold standard in risk reduction. Under European regulations, EN 1063 regulates the testing of bullet-resistant glass spanning 9 different ballistic classes – from BR1 to BR7. 1 to 4 covers weapons ranging from sport rifles to pistols and revolvers; the higher classes involve military assault rifles and the like. This Standard is widely accepted as best practice in Australasia, too.
6. Theft of documents, data, and property
While terrorism against people is the headline threat, criminal acts against property are the more common form of hostile action – including sabotage, theft and ransom intrusions. either Most businesses handle sensitive documents and intellectual property that, if in the wrong hands, could have serious consequences. Be it client information, employee data, or business insights, lots of forms of data can be used against you.
Preventing information theft
One of the most basic and impactful measures you can take to prevent document theft or the revelation of information is also one of the simplest: implement a clear-desk policy. Desks should be regularly cleared, laptops locked, and sensitive documents stored (and eventually shredded) securely.
Integrating access control systems with physical hardware, like speed gates and security doors, will also help prevent unauthorised individuals from entering the workplace and accessing information in the first place.
If you have expensive property or data servers in your building, be sure to put layers of access security in place – culminating in a high level of security at the entrance to that area. Biometrics or facial recognition, for example, are pretty foolproof ways to ensure only the right people are admitted.
Boon Edam's Burglar Resistance packages
Boon Edam's Tourlock revolving doors and Circlelock high security portals can be upgraded with burglar-resistant glass and extra door reinforcements for ultimate security.
When it comes to vandalism and burglar and attack prevention, all Boon Edam doors come equipped with vandal-resistant glass as standard, which is effective at stopping a burglar's first attempt at breaking in – this is often enough to deter them. For protection against manual tool attacks and more determined attempts, our Burglar Resistant Package ensures heavy blows (like from an axe or heavy object) don't penetrate the glass, and that hand-held tools are rendered useless against the door.
Take a holistic approach to physical security
The threat landscape is continually evolving – but so are solutions to physical security against threats ranging from basic criminal to outright terrorist.
More and more businesses are thinking about security holistically, as a seamless integration of frameworks that combat both cyber and physical threats.
By implementing secure entrances, access controls, visitor management protocols, and comprehensive training programmes, businesses will significantly enhance their physical security (and cybersecurity, in turn).
Not only will they achieve safer, more protected workplaces and visitor space, but also they will demonstrate their leadership in compliance with the Duty of Care obligations that continue to grow in importance in a troubled world.
About the Author
Michael Fisher is Managing Director of Boon Edam Australia, which is part of the privately owned international Royal Boon Edam group, which provides architectural revolving door and layered security solutions to some of the world's largest companies, Fortune 500 companies, and companies in Australia, New Zealand and Papua New Guinea including financial, data and telecommunications, Federal and State Government, hospitality, health and aged care, logistics, retail, and distribution facilities.
For 150 years, Boon Edam has been securing businesses across the globe and putting minds at ease through our innovative approach to entrance technology. Whether you need tailgate-preventing speed gates, access-controlled revolving doors, or high-security mantrap portals, Boon Edam has a comprehensive range of entrance security solutions available from the one reliable source.
About us:
About Royal Boon Edam With work environments becoming increasingly global and dynamic, smart, safe entry has become the centre of activity in and around many buildings. Royal Boon Edam is a global market leader in reliable entry solutions. Headquartered in the Netherlands, with 150 years of experience in engineering quality, we have gained extensive expertise in managing the transit of people through office buildings, airports, healthcare facilities, hotels, and many other types of buildings. We are focussed on providing an optimal, sustainable experience for our clients and their clients. By working together with you, our client, we help determine the exact requirements for the entry point in and around your building. Please take a look at our range of revolving doors, security doors & portals, speed gates, tripod turnstiles, access gates and full height turnstiles to ensure the security of your entry and perimeter. You can find more news about Boon Edam on www.boonedam.com.au/news
