According to The Myers-Briggs Company, managers spend at least four hours managing conflicts per week on average, with poor communication being the biggest cause of conflict. Yet, at the forefront of effective conflict resolution lies a frequently overlooked fundamental skill: focused listening.
In the Cornell Keynote webcast "Focused Listening: From Conflict to Collaboration," Katrina Nobles, director of conflict programs, and Liz Davis-Frost, mediation and training extension associate, both from the Cornell University Scheinman Institute on Conflict Resolution, discuss how focused listening promotes interpersonal understanding and collaborative problem-solving.
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