Council will be upgrading its property and rating systems for customers across the Coast including the online rate payment portal, property certificate requests and some planning and development tools - starting from 5pm Tuesday, 7 December 2021.
The new and improved system will provide a central location for all rates payments, property applications and certificate requests - creating a more convenient, streamlined experience for our residents and ratepayers.
While we are upgrading our systems, no rate or water payments will be able to be made via Council's website or by phone from 5pm Tuesday, 7 December to 9am Monday 20 December 2021.
Alternative payment methods will still be available, including BPay and payment via an Australia Post outlet.
Status updates to Development Applications (DA's) may also be temporarily affected. While DA's will can continue to be lodged through the NSW Planning Portal, updates to a DA's status through Council's ePlanning portal may be delayed.
Certificates - South customers (former Gosford Local Government Area)
Property certificates (including section 10.7 planning certificates) will not be able to be ordered from 5pm Tuesday, 7 December 2021.
If you are aware you may need a property certificate, please plan ahead and complete your order before close of business 7 December. Processing of property certificates will recommence from Monday 10 January 2022.
The Council eServices portal will be taken down permanently from 5pm Tuesday, 7 December 2021, and will need to be ordered from the Property and Payment portal from Monday 20 December 2021.
Certificates - North customers (former Wyong Local Government Area)
Property certificates (including section 10.7 planning certificates) will not be able to be ordered from 5pm Tuesday, 7 December 2021.
If you are aware you may need a property certificate, please plan ahead and complete your order before close of business 7 December. These can again be ordered from 20th December but processing of the s10.7 Planning Certificates will not recommence until Monday 10 January 2022.
Alternative payment options
BPay
Most banks, building societies and credit unions now accept BPay via telephone or online. Payments can be made directly from your cheque, savings or credit card account. Contact your financial institution to link your accounts to BPay.
Payments can be made at any time but those made outside of normal business hours may not be processed by your financial institution until the close of business on the following business day.
Australia Post
Payment of rates and water accounts may be made at any Australia Post office during normal business hours using the pre-encoded deposit slip.
