Statement from a Qantas Group spokesperson
"Qantas and Jetstar teams continue to closely monitor the cyclone and we are contacting customers directly with any changes to their flights.
"The safety of our customers and people remains our main priority.
"We will continue to adjust our schedule and make further flight cancellations across South East Queensland and Northern New South Wales, as the cyclone progresses.
"This is expected to include disruptions to flights to and from Brisbane on Thursday ahead of the cyclone reaching landfall.
"We are working to get people in and out of Brisbane as safely and as quickly as possible and continue to work closely with the state and federal government and the relevant local airport authorities.
"Customers can regularly check the Qantas app, Qantas.com and Jetstar.com, and their email and SMS channels, as we will update them directly or via their travel agent.
"We realise that this is a challenging time for many of our customers and are offering additional flexibility including travel credits and fee free date changes to those who have booked flights to or from the impacted areas."
Background
There are a number of options available to customers who wish to change their travel arrangements that can be found on Qantas.com and Jetstar.com.
- Gold Coast (OOL) - Qantas and Jetstar operations currently suspended until midnight Thursday (at least)
- Coffs Harbour (CFS) - Qantas operations currently suspended until midnight Thursday
- Ballina (BNK) - Qantas and Jetstar operations currently suspended until midnight Thursday
- Brisbane (BNE) - There may be an impact to flights to/from Brisbane through Thursday. Qantas and Jetstar flights will be suspended before the cyclone makes landfall, which is currently expected Thursday evening.
- At this time, flights to and from Sunshine Coast (MCY) continue as scheduled. We'll continue to review and make changes as required.
