The customer service hub at Southern Cross Station (SXS) reopened today, boasting a raft of new features to improve customer experience for all ticketing transactions and public transport information.
The month-long facelift has led to better customer flow throughout the hub, with clearer signage, a designated area for customer self-service, new digital displays, and a concierge-style service to greet and assist customers when they arrive.
One of multiple hubs across Victoria, the SXS centre accounts for 95 per cent of customer visits in the state, with an average of 42,800 visits per month.
At the SXS hub, customers can buy, register and top-up myki cards, apply for refunds, and ask for travel advice. The hub also stocks printed timetables and public transport maps.
The revamped hub can now offer a more integrated service to customers, with information available across all transport services.
In addition, customers will benefit from extra self-serve options, more counters, digital live-feed screens for disruptions and special event updates, and more ticketing options.
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