Summary: Participant Reference Group Meeting, Sep 2024

This is a summary of the Participant Reference Group's (PRG) meeting.

The Participant Reference Group (PRG) makes sure the NDIA hears and understands the participant voice. The PRG has 23 members from participant and carer organisations across Australia.

The NDIA uses feedback from PRG meetings to keep making the NDIS better.

PRG members work on what the NDIA plans to do. They work on new and current policies, improving the systems we use, and how we deliver services.

Chairperson's welcome

Donna Purcell is the Branch Manager, Office of the Participant Advocate, and chair of the PRG. She welcomed members to a face-to-face meeting to talk about:

  • the Section 10 Substitution documents
  • the NDIA Integrity update
  • the Chief Executive Officer, Rebecca Falkingham's update
  • the NDIA and Services Australia information sharing pilot
  • the NDIA Board.

Session 0: Section 10 Substitution draft process

Presentation summary

We are working on the substitution, or replacement, process. There are 3 parts of the substitution process - getting ready to apply, doing the application, and hearing back from the NDIA.

What we heard:

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