American Academy of Family Physicians
The messaging feature of electronic health records requires constant monitoring so that urgent messages do not get missed. This constant monitoring is a known contributor to primary care physician burnout. To address this, a group created a system to manage high-priority in-basket messages. All physicians in the group shared inbox access and shared the workload on a rotating schedule, and all reported reduced feelings of burnout.
Team-Based Management of High-Priority In-Basket Messages
John Holkeboer, BA, et al
University of Michigan, Department of Family Medicine
Ann Arbor, Michigan
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