A major outage has hit TPG Telecom, one of Australia’s largest telecommunications providers, leaving millions of customers without internet access.
The disruption, which began Monday afternoon around 5:20 pm, has affected broadband services across the country.
TPG, Australia’s third-largest telco, serves more than five million mobile users and two million broadband customers.
Update: After mounting pressure from customers demanding updates, the company posted a brief statement on X:
"Our technical teams are working to resolve an issue causing disruption to fixed broadband services for our customers. We will keep customers up to date on our progress towards restoring services and apologise for the inconvenience."
Ironically, the telco's website and service status page are also down, showing a "504 Gateway Time-out" error in a blank page.
Despite thousands of complaints flooding its official X (formerly Twitter) page, the company has yet to acknowledge or explain the cause of the outage.
Frustrated customers have taken to social media, demanding answers and updates.
"While your team is working on DR, pls establish an urgent Comms channel to inform your customers on status. Silence in comms is not good in such circumstance," one user wrote on X.
"Will you at least acknowledge the outage for the millions of impacted customers? By the way, I like the hold music on your phone lines, it’s kind of catchy but loses its rhythm after 20 minutes," another user tweeted.
The widespread failure has reignited concerns over the reliability of Australia’s telecommunications infrastructure, particularly in the wake of recent high-profile network disruptions.
As of now, TPG has not provided an estimated time for service restoration.
