The Tweed Heads community will soon enjoy an enhanced customer experience while completing NSW Government transactions when the new Tweed Heads Service NSW Centre opens.
The Centre is relocating to a larger site, still within the Tweed Mall shopping centre, providing a larger space and an improved layout for customers.
Due to open mid-2025, the new centre will be located opposite the current site, ensuring a modern, purpose-built facility for people to complete the 1300 NSW Government services and transactions available at Service NSW.
The new centre will include a dedicated space for one-on-one appointments where customers can receive cost of living support in-person or over the phone with a Service NSW team member.
The team will also be able to connect business owners with the Service NSW Business Bureau for free, ongoing and personalised support for every stage of their business.
There were more than 77,000 customer visits to Tweed Heads Service Centre last year with people appreciating the efforts of the team, giving them a 97% satisfaction rating.
Tweed Heads Service NSW Centre is open Monday to Friday 8:30am - 5pm and Saturdays 8:30am - 12:30pm. For more information, visit the Service NSW website.
Minister for Customer Service and Digital Government, Jihad Dib said:
"Service NSW is a vital part of our lives whether transacting individually or as a business, so we want the people of Tweed Heads to have an enhanced experience when requiring NSW Government services.
"This move ensures Service NSW can support the customer demand in Tweed Heads and provide people with a welcoming space to complete government transactions.
"Whether applying for a Seniors Card, renewing a driver licence or looking for cost of living support, Service NSW is a one-stop-shop for NSW Government services and transactions."
Duty MLC for Tweed, Emily Suvaal said:
"The Minns Labor Government is focused on delivering essential services like the Tweed Heads Service NSW Centre.
"This new site will better serve the community, the location within Tweed Mall is bigger and better and only steps away from the current location.
"The new centre makes life easier for locals now and will cater to their needs into the future."
