Ambulance Victoria (AV) is urging Victorians to treat our paramedics and call takers with respect when they see them at an emergency incident or in the community.
Ambulance Victoria employees and clinicians work hard to provide the best possible assistance and care to our communities, and yet they continue to be exposed to occupational violence and abuse.
Violence against our paramedics and call takers is unacceptable.
There have been 105 reported incidents resulting in injury from July 2023 to March 2024.
Recent incidents include:
- A paramedic was grabbed and punched in the face by a patient they were treating.
- A paramedic suffered a dislocation after a patient became aggressive.
- Paramedics harassed and followed by a man outside of a Melbourne hospital, who was threatening to assault them.
Additionally, our people are often exposed to situations involving verbal assault, swearing and name calling. This escalating behaviour can result in paramedics pausing their treatment or withdrawing from the scene or terminating a call.
Ambulance Victoria Executive Director Regional Operations Danielle North.
AV Executive Director Regional Operations Danielle North said violence against paramedics is never OK and we do not accept this behaviour as part of the job.
"We know emergency situations can be stressful for people, but this is no excuse to behave aggressively towards paramedics," she said.
"We are aware of several serious occupational violence incidents recently across the state and it is timely that we remind the community again that violence against paramedics, first responders and call takers is never OK.
"Our top priority is the safety of our paramedics and first responders, and they have our full support to leave an incident if they ever feel unsafe.
"Assaulting or berating a paramedic will not help them do their job any quicker."
For paramedics to provide quick and effective treatment for you or your loved one, they need a safe environment to work in.
Paramedics are fully supported by AV in reporting their experience with police.
Injuring an emergency worker in Victoria is a Category 1 offence and carries a mandatory minimum six-month jail sentence.
Mildura Paramedic Brodie Thomas has been physically assaulted and spat on while working.
Mildura Paramedic Brodie Thomas has been physically assaulted and spat on while working and is calling on the community to stamp out this behaviour.
"If you ever need us, please know that we are doing our very best to help you," he said.
"We know the majority of our patients and community members do not behave this way, but it only takes one incident to cause serious physical or mental harm.
"More and more often, paramedics are carrying a heightened cognitive load when they arrive at incidents; having to constantly make dynamic risk assessments knowing there's a chance they could be harmed."
Paramedics are trained in a variety of strategies to assess, manage and de-escalate violent or aggressive scenes, but ideally paramedics shouldn't need to use these skills.
AV is committed to exploring ways to reduce and prevent occupational violence and our people are encouraged to report every instance of this behaviour.
