Attributable to Virgin Australia Group CEO Jayne Hrdlicka:
This is a difficult moment for Australian aviation with Rex entering voluntary administration and announcing the immediate suspension of its 737 jet operations. It is also a reminder of the challenging nature of our industry.
Our team is now moving quickly to support Rex's customers and people.
Impacted Rex customers will be supported with rebooking on an equivalent Virgin Australia service free of charge. Customers will need to contact Virgin Australia before 14 August 2024 to take up this offer.
Rex customers with imminent travel in the next 48 hours should contact the Virgin Australia Guest Contact Centre on 13 67 89. Those travelling outside 48 hours should visit the Virgin Australia website to complete a rebooking form.
Virgin Australia is also offering support to Rex employees who may be impacted by today's announcement. People whose employment has been affected should visit the expression of interest form on our website to apply for open positions.
Recognising the importance for regional Australians to have access to a comprehensive domestic and international network, Virgin Australia also intends to partner with Rex's regional business to enable seamless access to Virgin Australia's domestic and international destinations through potential codeshare or interline arrangements in the future.
The team at Virgin Australia are thinking about everyone at Rex today, an airline with a proud and important role in Australian aviation, particularly for regional Australia.
