Conflict resolution EQ is crucial when it comes to resolving conflict. PMs can use their EQ to create a harmonious and productive environment for the team. Over half (53%) of Australian project management professionals report that applying a high level of EQ significantly impacts their project teams' ability to achieve goals.
Managing conflicts is essential in project management, where competing goals, resource constraints and stakeholder pressures often collide. High-EQ PMs who can effectively manage and resolve conflicts are better positioned to lead cohesive teams and deliver successful projects.
Overcoming challenges PMs often need to navigate different personalities within the team to avoid conflict. 33% of PMs report struggling with self-regulation, especially under high pressure. Additionally, 34% of Australian PMs report having difficulties managing relationships within the team. PMs can overcome these challenges once they incorporate strategies, including finding common goals and interests among the team, which can help resolve conflict and improve relationships.
Clear and constructive communication cannot be overlooked. PMs who demonstrate effective communication help set clear expectations, clarify misunderstandings, and ensure everyone is aligned. This plays a crucial role in maintaining cohesion, as it creates a safe and open environment for team members to express their concerns and receive constructive feedback.
EQ's progression The continued evolution of AI and machine learning tools allows PMs to allocate more time to cultivate EQ skills in order to navigate project management. Australian PMs recognise the value of EQ, with 44% strongly agreeing that their leadership understands the importance of EQ in project management. However, senior-level stakeholder management is an area least positively impacted by EQ skills. Only 20% of PMs selected this as a top area of impact, suggesting a potential gap in how EQ is perceived at higher levels. In some instances, EQ is misconstrued by top-level management as only focusing on empathy over results, expecting PMs to only deliver the latter.
"Project managers are increasingly expected to do more than manage tasks but also lead diverse teams through difficult emotional situations. Once project managers develop and hone their EQ skills, particularly in conflict resolution, they are able to create a more collaborative and productive team environment. This ability to blend emotional and technical aspects will prime a project manager's team for the best outcomes." says Andrew Blair, Analyst at Capterra.
